Successfully managed key projects for Human Resources (HR) and Finance Departments covering 24,000+ Family Members in over 600 restaurants; including support staff, IT, and executive leadership. Also, worked with cross-functional teams to ensure Restaurant Technology (RT), Operations, Legal, and Marketing were aligned.
Bank of America (BOA)
Worked with multiple BOA Home Loan business units to develop controls for key processes. Led Risk and Control Framework reviews of existing controls and identification of new controls related to state and federal regulations.
Managed multiple Banking Information Technology, Process Improvement, and HAMP Enhancement projects. Worked with multiple business units through the entire project lifecycle to manage and control multiple projects.
Managed projects for all company products, conducted business systems analysis, resolved problems, and reported activity to company owners. Liaisoned with internal personnel, vendors, resellers, and clients in developing new products. Coordinated with sales, marketing, and customer support to ensure successful product launches.
Managed Information Technology (IT) projects for a Fortune 200 Financial Services company. Worked with multiple business units throughout the entire project lifecycle to manage and control multiple projects.
Managed projects for national banking call center products, processes, and technology. Worked with multiple business units throughout the entire project lifecycle to manage and control multiple projects.
US Army Medical Information Technology Command (USAMITC)
Managed all aspects of the planning, development, and implementation of integrated Information Technology (IT) and Six Sigma projects for USAMITC. Led cross-functional teams of government, contractor, and vendor personnel through the entire project lifecycle to manage and control multiple projects.
US Air Force Manpower Agency (AFMA)
Managed system architecture project for the Air Force Manpower Agency Survey Office. Worked with various Air Force agencies and contractors in analyzing, documenting, and architecting critical Air Force Survey Program.
US Air Force Personnel Center (AFPC)
Reviewed, analyzed, and evaluated the Air Force MilPDS (Human Resources) system and documented the existing structure to meet Department of Defense (DoD) Architectural Framework requirements.